Connecticut

Some service restored after issues with 911, routine police lines across CT

Police advise not to call 911 just to check if it's working

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NBC Connecticut

Police departments across the state have been having issues with 911 calls, routine calls or both on Tuesday afternoon and a state emergency alert went out notifying residents.

The state Department of Emergency Services and Public Protection said the CT 911 capability began experiencing issues across the state at 11:49 a.m. on Tuesday and urged people who cannot call 911 to text to 911 if there is an emergency.

Police departments are asking residents not to call 911 just to see if it works if you do not have an emergency.

“DESPP is coordinating with partners and working on resolving the issue,’’ Clayton Northgraves, director of Statewide Emergency Communications, said in a statement.

“This is a commercial carrier equipment issue. There is not any evidence to indicate a deliberate attack.  We do not have confirmation from every municipality that they are having issues, but the issue is being seen across the state.”

As of 2:30 p.m., 911 service was returning to communities.

The Department of Emergency Services and Public Protection said they do not have an estimated time for full restoration of services.

In a statement, AT&T said they were informed of a technical problem on another provider's network that may have affected some of their customers in the state. They say the issue has since been resolved.

This is what several police departments are saying about the issue.

Ansonia

Ansonia police said the 911 emergency system is down in Ansonia and multiple other locations in Connecticut.

To reach the Ansonia Police Department in an emergency, call the main line at 203-735-1885.

Avon

Berlin

The routine phone lines for the Police Department are currently down. Please use the following # for any routine police matters, 860-250-0350. The 911 system is not affected by this outage.

Bloomfield

Bloomfield police said their routine call line is down and they are working on resolving this issue as soon as possible.

Branford

Bridgeport

Bridgewater

Bridgewater's website said 911 is disabled and residents should call 860-782-0523 for emergency assistance.

Brookfield

Brookfield police said they are not impacted.

Burlington

Cheshire

Clinton

Clinton police said they have been advised of a cellular outage affecting 911 and routine calls to its dispatch center and other dispatch centers throughout the state. Landlines are still working.

AT&T and the state's 911 provider are working to resolve the issue, according to Clinton police.

Danbury

Danbury police have established two temporary 10-digit numbers to be used for emergencies:

  • Line 1: 860-867-7347
  • Line 2: 860-867-7572

These lines will ring into the 911 Center. Only use these numbers if you are experiencing an emergency. Texting 9-1-1 is still available.

Restoration is currently TBD. This intermittent outage is also impacting the City of Danbury buildings and offices. Please use email where possible.

Deep River

A post on the Deep River website says to text 911 if you need emergency assistance.

East Hampton

East Hartford

East Hartford police said the routine non-emergency line for police and fire departments is out of service due to a carrier issue. For non-emergencies, call (860) 291-7101. For emergencies, call 911.

East Haven

East Lyme

If you have an emergency and can not get through to the East Lyme Dispatch Center using 911, dial 860-739-5900.

East Windsor

Ellington

Ellington public schools are experiencing a phone service outage as a part of the widespread issue.

They are working with their service provider to resolve the issue. In the interim, you can contact your school's main office by email for time-sensitive concerns.

Enfield

Essex

The Office of the Essex Fire Marshal said, in the event of an emergency, call 860-876-5936 if you cannot get through to 911.

Fairfield

Farmington

Hartford

Hartford police said 911 and the main police number are working again.

Middletown

New Haven

In light of the current statewide outage of the 911 emergency call line, New Haven Mayor Justin Elicker sent the following message to New Haven residents via the New Haven Alerts emergency notification system and on social media platforms urging New Haven residents to call and utilize the Yale emergency call line at 203-432-4400 for life-threatening emergencies. All calls will then be received, routed and responded to accordingly.

Hi, this is Mayor Justin Elicker with an important message for New Haven residents about the current statewide outage of the 9-1-1 emergency phone line.

The is currently a temporary statewide outage of the 9-1-1 emergency phone line, which is impacting the City of New Haven and many municipalities across Connecticut. We’ve been advised this outage may be for several hours.

In the interim, if you are experiencing a life-threatening emergency, you can call the Yale emergency call center at 203-432-4400. Again, if you are experiencing a life-threatening emergency, call 203-432-4400.

We are actively working with the state and emergency services personnel to restore service as quickly as possible and will update residents accordingly. Thank you for your cooperation and stay safe.


Hola, soy el alcalde Justin Elicker con un mensaje para los residentes de New Haven sobre el corte actual de la línea telefónica de emergencia 9-1-1 en todo el estado.

Actualmente hay una interrupción temporal en todo el estado de la línea telefónica de emergencia 9-1-1, que está afectando a la ciudad de New Haven y a muchos municipios de Connecticut. Nos han informado que esta interrupción puede durar varias horas.

Mientras tanto, si tiene una emergencia que pone en peligro su vida, puede llamar al centro de llamadas de emergencia de Yale al 203-432-4400. Nuevamente, si experimenta una emergencia que pone en peligro su vida, llame al 203-432-4400.

Estamos trabajando activamente con el personal de los servicios estatales y de emergencia para restaurar el servicio lo más rápido posible. Gracias por su cooperación y manténgase a salvo.

Simsbury

Simsbury police said their routine phone lines are experiencing technical difficulties. Their 911 system is operating with no issues.

Wallingford

Many communities have experienced a failure of phone lines and Emergency 911 lines, including the Wallingford Communications Center.

If you have an emergency, you can contact the Wallingford Emergency Communications Center at one of the following numbers:

  • 203-599-5182
  • 203-443-3425
  • 203-577-7302

Wallingford police ask that any routine matters that are not an emergency be held until normal service is resumed.

West Hartford

West Hartford police said they are receiving information that Verizon Wireless and landline are not working for 911, while T-Mobile and AT&T appear to be working for 911.

All routine lines are down.

Westport

The Westport Police Department is experiencing intermittent telephone outages, including 911. 

They said the outages appear to be associated with landlines while cellular 911 does not appear to be affected.  If you are experiencing an emergency, please call or text 911 from a cellular telephone.

Windsor

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